Last-mile delivery is the final transport leg from a local facility or carrier network to the consignee’s delivery location. It can involve homes, businesses, construction sites or controlled receiving docks.
What does last-mile delivery include?
Activities may include route planning, dispatch, customer notification, appointment handling, delivery attempt, signature and exception management.
Why is it difficult?
Variable addresses, traffic, restricted access, failed attempts, time windows and high stop density can make the final leg expensive and unpredictable.
How is performance measured?
Track on-time delivery, first-attempt success, cost per stop, damage, proof-of-delivery completion and customer-reported exceptions.
What information should the driver receive?
Provide the correct address, contact, access rules, service level, package count, handling needs and required delivery evidence.
What should the record distinguish?
Separate out-for-delivery, attempted, delivered and returned statuses. A scan near the address is not always proof of delivery.
