Fulfillment is the process of preparing and completing an order from inventory allocation through picking, packing, shipping, delivery and any returns.
Which steps are included?
The workflow can include order validation, stock allocation, picking, quality checks, packing, labeling, carrier handoff, tracking and proof of delivery.
Fulfillment versus logistics
Fulfillment focuses on completing customer orders. Logistics is broader and can include inbound freight, warehousing, network design and supplier movements.
What information must connect?
Keep the order, SKU, quantity, inventory location, package, carrier, tracking, delivery evidence and return status tied together.
Which measures matter?
Track order accuracy, cycle time, on-time delivery, fill rate, damage, cost per order and return causes.
Where do failures occur?
Common failures include overselling inventory, incorrect picks, incomplete labels, late carrier handoff and marking orders shipped before acceptance.
