A supplier scorecard tracks agreed performance measures for a supplier over a defined period. Common measures include quality, delivery, service, cost and corrective-action performance.
The operating decision
Use data the supplier can understand and challenge. Define each measure, source, period and treatment of disputed or exceptional events.
Evidence to retain
Store the underlying transactions, calculation, target, result, commentary, action owner and review outcome.
| Area | What to record |
|---|---|
| Decision | Use data the supplier can understand and challenge. Define each measure, source, period and treatment of disputed or exceptional events. |
| Evidence | Store the underlying transactions, calculation, target, result, commentary, action owner and review outcome. |
| Watch point | A scorecard should prompt decisions. Collecting metrics without consequences or improvement work adds reporting effort without control. |
A common sourcing mistake
A scorecard should prompt decisions. Collecting metrics without consequences or improvement work adds reporting effort without control.
Related definitions: strategic sourcing, supplier prequalification, landed cost.
