A non-conformance report, or NCR, records a product, material, process or document that fails a stated requirement. It controls the issue until an authorized disposition is made.
| Area | What the record should show |
|---|---|
| Control | Identify the exact requirement, affected quantity and location. Segregate or otherwise control the goods so they cannot move as accepted stock. |
| Evidence | Keep the item and lot, evidence, requirement, quantity, containment, supplier response, disposition, approvals and closure date. |
| Tradeoff | An NCR describes a failure. It should not silently rewrite the requirement or approve a deviation without authorized concession. |
When it matters
Identify the exact requirement, affected quantity and location. Segregate or otherwise control the goods so they cannot move as accepted stock.
Review before approval
Keep the item and lot, evidence, requirement, quantity, containment, supplier response, disposition, approvals and closure date.
An NCR describes a failure. It should not silently rewrite the requirement or approve a deviation without authorized concession.
