Order-to-cash is the process from accepting a customer order through fulfilment, invoicing, payment collection, and reconciliation. Quote-to-cash starts earlier by including product configuration, pricing, quotation, negotiation, and contract activities before the order exists.
Quick reference for Order-to-cash (O2C)
| Check | What it means for the transaction |
|---|---|
| Category | Orders, invoicing, accounts payable and accounts receivable |
| Record to keep | Link the order, delivery evidence, invoice, approval, adjustment and payment reference that belong to the same transaction. |
| Do not infer | An approved invoice or recorded payment does not by itself prove that funds have settled or that the open balance is reconciled. |
