An unsupported sender is a payer or source account that a receiving service does not permit for a particular transaction. Restrictions may concern identity, account type, country, payment rail or relationship to the customer.
Why can a sender be unsupported?
- Third-party funding is prohibited
- The payer type is not eligible
- The source country or bank is restricted
- The account name does not match
- The payment method is unsupported
- Required sender data is missing
What happens to the payment?
It may be rejected, returned or held for review. Fees and return timing can vary, and the credited amount should not be used until status is clear.
Unsupported vs. unverified sender
An unsupported sender is outside the permitted rules. An unverified sender may become eligible after required information is confirmed. Provider terminology can differ.
How should a business respond?
Confirm the reason through an authorized provider channel and give the payer eligible instructions. Do not encourage use of another person's account to bypass the restriction.
What should be recorded?
Keep the actual sender, source account, reason, provider response, return reference and any approved replacement payment.
